Frequently Asked Questions

We accept all cards apart from American Express.

As an alternative to card you can use PayPal and we are delighted to now offer Klarna as a payment method which gives you the option to delay payment or pay in instalments (conditions apply). Please click here to find out more.

If you would prefer to place your order over the phone, please call us on 01895 201001. Lines are open Monday - Friday, 9am - 5pm.

We are totally committed to protecting your security and privacy at Chapelle. The security of personal and credit card information is our highest priority therefore all payments made through our website - and are not through PayPal - are processed by WorldPay.

For more information please read our Privacy Policy.

When you place an order with us, payment is debited immediately from your account.

If you wish to cancel your order please call us on 01895 201040 (option 2). We can only do this providing your payment has cleared in our bank account and the order has not been dispatched. Once refunded you will need to allow 3-4 working days for the funds to show back in your account.

Any one of our stores can issue a full or partial refund for your online order, or you can post the item(s) back to us to our Head Office address.

Please note, you are responsible for covering all return postage costs. Full returns instructions will be sent with your goods or you can click to view our Returns Policy.

Paying online with Chapelle is safe, quick and easy to do however if you prefer, you can reserve an item online and pay for it in any one of our 12 branches. Simply add the item(s) to your basket and follow the reservation steps online. Staff in store will fulfil your order and notify you when it is ready to collect. Goods will be held for 1 week and you are under no obligation to purchase the item(s) once they have arrived in store.

Please note, not all items are available for this service. Contact us on 01895 201001 if you are unsure of the process as we can place a reservation order for you on your behalf. Please click to read more about our Reserve & Collect service.

We have a great range of products available in our 12 stores across England and Wales - to find your nearest store please head to our Store Locator

No problem. Simply call us on 01895 201040 (option 2) or email us at onlinesales@chapelle.co.uk with your question(s). If you could include the product code that is located online, this will help us to deal with your enquiry more efficiently.

This does not necessarily mean it is no longer available. We may simply be out of stock in the stockroom but we may be able to locate it for you in one of our stores. If it has been discontinued and there is no stock left, we may be able to recommend a similar product as an alternative. Please have the product code or a description of the item to hand and simply call us on 01895 201001 or email us at onlinesales@chapelle.co.uk and we will check availability for you.

All our diamond products come a 2 year guarantee and all other products come with a minimum of 12 months guarantee. Some products may come with a longer guarantee period which will be specified within the product details page. This guarantee protects against any manufacturing faults but excludes accidental damage and normal wear and tear. This does not affect your statutory rights.

This is not a problem. Whether the ring is for you or a gift for someone else, we will happily adjust or exchange the size of any ring* once free of charge after purchase. We will do this at any stage within your 30 day change of mind guarantee, thus enabling you to purchase the ring and return it for adjusting/exchange later on**. Please note that we reserve the right to choose to adjust or exchange the ring depending on stock levels at the time.

Please also bear in mind that some rings cannot be adjusted or available for exchange and some orders will be excluded from the free ring adjustment service. Click to read more about Ring Sizes & Getting it Right.

* This does not include bespoke or specially ordered rings.
** The ring must be returned in 'new' condition. If you find you require a ring size larger than S for ladies and Z for men (or smaller than a J for ladies and R for men), we would need to advise you further as some styles of ring may not be available. In this instance, if within the 30 change of mind guarantee, we would exchange your purchase for a different style or offer a full refund.

Our rings are usually available in sizes J-S for ladies and R-Z for men as these are the most popular ring sizes in the UK. Smaller or larger sizes outside these ranges are probably possible but they require some discussions prior to purchasing (and may require an extra charge).

A missing size could also mean that we have sold out of that size with no option for alteration. If you cannot see the size required please call us on 01895 201001  or email us at onlinesales@chapelle.co.uk and we will be able to tell you if we can supply and whether there are any additional costs involved.

Please note, items purchased in larger or smaller sizes than our standard range are excluded from your 30 day change of mind guarantee. This does not affect your statutory rights.

If you see an item in yellow gold, it may also be available in white gold (or vice versa). Similarly, if you see an item in 9ct, it may also be available in 18ct or even platinum and palladium. Make a note of the product code and call us on 01895 201001 or email us at onlinesales@chapelle.co.uk and we will be able to advise you if it is possible to order and how much it would cost.

Please note, items ordered in alternative metals and carats are excluded from your 30 day change of mind guarantee. This does not affect your statutory rights.

Many of our diamond jewellery items are available with different carat weights (stone sizes) and we can even swap stones for other precious gemstones, effectively allowing you to customise your own bespoke design. Please call us on 01895 201001 or email us at onlinesales@chapelle.co.uk and we will be able to advise you. You will be made aware of any difference in price and you are under no obligation to proceed with an order at this stage.

Please note, items ordered with alternative stones are excluded from your 30 day change of mind guarantee. This does not affect your statutory rights.

Yes, many of our popular chains are available in alternative lengths (and indeed alternative carats, colours and styles). Call us on 01895 201001 or email us at onlinesales@chapelle.co.uk and we will be able to advise availability, costs and ordering options.

Please note, items ordered in alternative lengths are excluded from your 30 day change of mind guarantee. This does not affect your statutory rights.

We believe so. We are part of the F Hinds group, a family business established in 1856 and a long-standing member of organisations such as the National Association of Jewellers and the Responsible Jewellery Council.  Please click here to see relevant information on the F Hinds website which also applies to Chapelle.

Everything we sell through our outlet centre stores is at least 30% off RRP, whether its guaranteed official product from top designer brands or jewellery lines we’ve sourced from around the world for their style and value for money. The only exceptions in-store are service products such as packaging and repairs, etc.

Online we are able to offer an even wider range than in-store, as we also include styles where the saving is less than 30%, but we always ensure that we pass on to you the best value for money that we can.